How to Activate Service on a TiVo DVR

TiVo devices are pre-activated, for devices requiring activation follow the instructions below as a guide to activate your device.

We recommend that you review the TiVo User Agreement during Guided Setup, see TiVo Service Agreement to view it before activating your TiVo DVR.

I want to purchase a device from another person

Before you purchase a device or activate with any of the TiVo Service Plans available, please verify if the device is already activated with a service.

The device is active with AIP service.

1. Secure an authorization to transfer the ownership of the device from the seller.
2. Once authorization to transfer is provided, chat with us and request an ownership transfer.
3. Provide the 15-digit TiVo Service Number to the chat agent.

The device is active with Monthly/Annual service.

1. Check and verify with the seller if the service is still active.
2. If the service is still active, advise the seller to cancel the service. This is to avoid difficulty in activating the device for your account.

The device is not active and has no service.

1. For existing customers, log into My Account.
2. Activate the device with your preferred service plan. See TiVo Service Plans and Policies for more service plan details.
3. Follow the on-screen instructions to complete the process.

I purchased the TiVo from WeaKnees, NCTC or Channel Master with AIP service

If you purchased your device from authorized retailers, follow the steps below.

1. Chat with us!
2. Provide the 15-digit TiVo Service Number to the chat agent.

Do not process an activation.

My address is not recognize when I try to activate

• Do not use a PO Box for your address.
• Do not include any special character or symbol when entering your address.
• Your credit card billing address should match the address in your TiVo account.